Determination of the satisfaction attribute in usability tests using sentiment analysis and fuzzy logic

With the growth in number of applications deployed cloud app stores, usability has become a fundamental attribute to ensure end-user productivity and enterprise competitiveness. According ISO 9241-11, three attributes that determine product are effectiveness, efficiency satisfaction, latter being subjective usability. In conventional user tests, satisfaction is determined using perception questionnaires, challenge this more objectively, given limitations surveys terms veracity subjectivity. Based on above, article we propose as contribution, construction system based fuzzy logic for estimation which inputs both level obtained from answers post-test questionnaire, polarities opinions test users, by means sentiment analysis techniques. The proposed intended serve reference be replicated at academic conduct tests specifically objective determination advantages